Support – ExcuseMe
Contact Support
Developer: Gabrielle Jarmuzek
Official support email: arrikham@gmail.com
Response time: within 48 business hours
Frequently Asked Questions
The app won't open or is crashing
- Force close the app
- Restart your phone
- Make sure you are using the latest available version
Premium features are not activating
Please check:
- You are signed in with the same Apple ID / Google account used for the purchase
- You have a stable internet connection
- You tried the "Restore Purchases" button inside the app (Settings)
If the issue continues, please send us:
- Your Apple ID or Google account (email only)
- The approximate purchase date
Excuses are not generating, or generation is stuck
- Check that your phone has a stable internet connection
- Close and reopen the app
- Try switching the excuse category or language, then try again
I want to change the app language
Go to Settings inside the app and choose your preferred language from the list.
Advanced Technical Support
For complex issues, please include:
- Your device model
- Your OS version (iOS / Android)
- A detailed description of the issue
- A screenshot if possible
Privacy
ExcuseMe respects your privacy.
Read our full Privacy Policy here: Privacy Policy